Posts Tagged 'contact center'

Mitel Helps Businesses Improve Customer Service Experience With Enhancements to MiContact Center

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SalusCare Leverages Microsoft Lync to Extend Value Into the Contact Center

OTTAWA, Oct. 14, 2014 (GLOBE NEWSWIRE) — Mitel® (Nasdaq:MITL) (TSX:MNW) has announced enhancements to its MiContact Center solution to help businesses better connect with their customers and deliver personal service experiences. This includes a native, end-to-end solution for Microsoft Lync that leverages the collaboration tool into the contact center to deliver a simplified, customer-centric experience through email, web chat or social media.

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Mitel Announces Cloud-Based Contact Center Solution for Small and Mid-Size Business in the U.S.

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New Mitel AnyWare Offering Ideal for Organizations Looking for Superior Customer Service, Predictable Costs, and Lower Maintenance Requirements

SANTA CLARA, Calif., April 3, 2013 (GLOBE NEWSWIRE) — Mitel® (Nasdaq:MITL) (TSX:MNW), a leading provider of cloud and premises-based unified communications software solutions, announced today at the Cloud Connect Conference the release of its Mitel AnyWare Cloud Contact Center solution. The latest addition to the company’s comprehensive suite of cloud-based products, Mitel’s Cloud Contact Center solution is ideally suited to small and ...

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Mitel Receives 2010 IP Contact Center Technology Pioneer Award

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Customer Interaction Solutions Magazine’ recognizes Mitel’s contribution to dramatically improve call center operations

OTTAWA, ONTARIO, Aug 13, 2010 (Marketwire via COMTEX News Network) — Mitel(R) (NASDAQ:MITL), a leading provider of unified communications software solutions announced today that Technology Marketing Corporation’s (TMC(R)) Customer Interaction Solutions magazine has named Mitel as the recipient of the 2010 IP Contact Center Technology Pioneer Award for the suite of Mitel Contact Center Solutions.

“TMC is proud to distinguish Mitel with an IP Contact Center Technology Pioneer Award. ...

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