Smartphones and mobile devices are key for businesses today. With cloud communications, you can use your smartphone as your business phone anywhere. This is called fixed mobile convergence (FMC).
FMC lets you use one phone number for business calls, without compromising your personal number. Read on to learn what fixed mobile convergence is, how it works, the benefits for your business, and real examples of companies using FMC.
What is Fixed Mobile Convergence?
Fixed mobile convergence (FMC) allows users to make and receive calls on a mobile device, while keeping the same functionality as an office desk phone.
With FMC, your mobile phone number and device become your primary business phone interface. The mobile SIM card acts as a business phone extension. Any call made on the native dialer is routed through the FMC platform (like RingCentral) for call control.
Incoming business calls display as normal calls on your smartphone. The call is routed through the FMC platform seamlessly, so your experience stays the same.
How Does Fixed Mobile Convergence Work?
Fixed mobile convergence integrates your cell phone with your business phone system. Here’s how it works:
- Your cell phone number becomes your business phone number
- Incoming calls to your business phone ring on your mobile device
- Outgoing calls show your business caller ID, not your personal cell number
- Voicemails, call forwarding, and other features function through the FMC platform
- You have one seamless experience for business calls on your smartphone
With FMC, you can use your mobile device as your primary business phone. Take and make calls, check voicemail, set up call forwarding, and more whether you’re in the office, at home, or on the go.
Benefits of Fixed Mobile Convergence for Your Business
Switching to fixed mobile convergence offers many advantages:
For Business Owners
- Unified billing for fixed, mobile, and cloud communications
- Reduce IT management with one system
- Mobile presence integration
- Single admin portal
- Work anywhere with cell phone as business line
- Don’t give out personal number
- No missed calls with cloud routing
- Advanced call features like virtual receptionist, call forwarding, conferencing
FMC also integrates well with Unified Communications as a Service (UCaaS) for extra features like video meetings, team messaging, and more.
FMC Use Cases Across Industries
Many industries can benefit from fixed mobile convergence:
- Healthcare: Confidential client calls, location-based call routing
- Finance: Call recording for compliance, single business identity
- Construction: Mobile access, skill-based call routing
- Retail and Restaurants: Call forwarding, auto-receptionist
Choosing RingCentral for Fixed Mobile Convergence
When researching FMC providers, look for:
- Telecommunications expertise
- Easy to use interface
- Mobile optimization
- Business integrations
- Collaboration tools like video meetings
RingCentral offers fixed mobile convergence with UCaaS features like unlimited video conferences, team chat, SMS, and over 200 app integrations.
Going Mobile with RingCentral’s Fixed Mobile Convergence
As the workforce gets more remote, fixed mobile convergence allows you to use your smartphone as your business phone from anywhere. With FMC from RingCentral, you get a seamless experience for calls, can keep your personal number private, and take advantage of powerful cloud-based features.
Consider FMC and a UCaaS provider like RingCentral to maximize mobile capabilities for your growing business.
Want to learn more? Contact us to schedule an online meeting to discuss your specific needs and application.