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How IT Services Can Transform Education
The education industry has undergone massive changes in recent years thanks to advancements in technology and IT services. Schools, colleges, and universities are leveraging IT in innovative ways to enhanc [...]
Unlock the Power of Mobile with MDM
Mobile devices like smartphones and tablets are indispensable tools for today's workforce. But managing all those devices can be a headache without the right solution. That's where Mobile Device Management [...]
Take Your Business Mobile with RingCentral’s Fixed Mobile Convergence
Smartphones and mobile devices are key for businesses today. With cloud communications, you can use your smartphone as your business phone anywhere. This is called fixed mobile convergence (FMC). FMC lets [...]
Streamlining Technical Support with GoTo Resolve
In today's fast-paced business environment, delivering efficient technical support is crucial for organizations across industries. A company heavily involved in providing technical support to engineers face [...]
Spotlight on Vonage: Empowering Unified Communications and Contact Centers
In today's fast-paced business environment, organizations strive for excellence, efficiency, and seamless communication to meet the needs of their colleagues and customers. However, the challenge arises wh [...]
Unlocking Student Engagement: The Power of Student Voice in the School Environment
Students form the bedrock of the educational system. However, they often find themselves inadequately represented in the decisions that shape their schooling journey. By embracing and fostering student voi [...]
Mastering Cloud Communication: A Comprehensive Guide to Successful Migration
As businesses evolve and adapt to the changing landscape of remote and hybrid work, the need for unified, cloud-based communication solutions is more apparent than ever. According to recent research, the c [...]
Dialpad Unveils Generative AI Features to Boost Agent Productivity and Enhance Customer Experience
Dialpad, a leading AI-powered customer intelligence platform, has revealed its plans to integrate generative AI features into its central platform. The company, which recently surpassed $200 million in ann [...]
Top 5 Reasons to Integrate AI into Your Healthcare Contact Center
The healthcare industry is continuously evolving, and artificial intelligence (AI) and machine learning (ML) are at the forefront of this transformation. These technologies streamline workflows, automate r [...]
ChatGPT and Contact Centers – The Good, Bad and Ugly
Hey there, curious reader! Let's talk about the buzzworthy ChatGPT and how it's set to revolutionize the way contact centers operate. Sit tight as we unravel the potential of this AI-driven superstar in th [...]