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In recent years, business leaders have had to adapt to significant changes, including digital transformation initiatives, flexible workstyles, and the pressure to deliver premium customer service. An uncertain economy has forced decision-makers to determine where to maximize and where to pull back to improve effectiveness, reduce costs, and automate.
To stay competitive, companies must be customer-centric and flexible while making investments that accelerate growth. Fortunately, communication and collaboration technology can help companies stay nimble while driving meaningful impact.
One key takeaway is that hybrid work is here to stay. The best talent will demand it, and current and future generations might not even know a work life without a hybrid approach. To accommodate this, collaboration platforms must enable frictionless and secure connections to internal and external partners alike. Additionally, companies must be able to adapt to network problems and lower-quality internet connections.
Zoom One is a comprehensive suite of tools for collaboration and communication that can help companies achieve these goals. Zoom supports users with industry-leading security standards, intuitive design, and accessible workflows for team chat, meetings, webinars, or phone calls. The platform is constantly developed further and delivers new features with each update, making it an attractive option for businesses of all sizes. A report by Forrester research showed that Zoom could increase productivity by up to 52 minutes per week per employee.
Communication expenses are not limited to a monthly sum for licensing. Companies need to implement the products, train their employees, and keep experts on standby if something goes wrong. Zoom One can save companies money right there. According to a study by Metrigy, it costs 60% less to deploy compared to the industry average and 55% less to operate the Zoom platform. The data is backed by customers like Hassam Allam Holding, a construction company in Egypt that migrated 2,000 users to Zoom Phone in a few months. Employees experienced better quality phone calls, more flexible working environments, and increased their productivity by 27%. Ciena, a US telecommunications networking equipment and software services supplier, reduced costs by up to 40% by switching to Zoom Phone.
Reducing costly overhead is key in preparing companies for economic uncertainty. Easy-to-administer solutions reduce the stress on IT departments, freeing up experts for more critical projects. The Forrester report linked above showed that Zoom could reduce IT troubleshooting by up to 75% based on a composite model organization. Zoom’s ease of use also reduced service desk tickets by 35% for Hassan Allam Holding.
Companies should consider streamlining and simplifying their communication needs with fewer applications. Does a unified collaboration approach like Zoom One cut costs while improving employee efficiency?
Even if a business started with a traditional work model, reducing in-person workdays might allow it to rethink how much office space it needs. If a company can turn some offices into hot-desking seats, add privacy booths for virtual meetings, and add bigger social meeting places, it could enable its workforce to be more creative. It could downsize to reduce rent and utilities costs or utilize existing solutions better. Zoom One is designed to be flexible and work around a company’s needs.
For example, a company could add Zoom Rooms to its subscription. With a little hardware investment, it could turn a classic meeting room into hybrid meeting spaces. Cameras with auto-framing capabilities, the smart gallery feature, and microphone arrays allow remote attendees to hear and see their colleagues better and participate more equally in conversation. This creates an environment where everyone is present, regardless of where they are.
Overall, the shift to a hybrid work model and the increasing adoption of communication and collaboration technology is transforming the business landscape. Companies that embrace this change and invest in flexible and cost-effective solutions like Zoom One will be well-positioned for growth and success in the future. By prioritizing customer-centricity, flexibility, and collaboration, businesses can adapt to the new normal, reduce costs, and drive meaningful impact. So, take a close look at your communication and collaboration needs and consider the benefits of a unified approach like Zoom One.
