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Top 5 Reasons to Integrate AI into Your Healthcare Contact Center
The healthcare industry is continuously evolving, and artificial intelligence (AI) and machine learning (ML) are at the forefront of this transformation. These technologies streamline workflows, automate r [...]
ChatGPT and Contact Centers – The Good, Bad and Ugly
Hey there, curious reader! Let's talk about the buzzworthy ChatGPT and how it's set to revolutionize the way contact centers operate. Sit tight as we unravel the potential of this AI-driven superstar in th [...]
8 Reasons to Choose UCaaS for Your Business Communications in 2023
The need for unified communications has grown exponentially over the past few years, with remote and hybrid work becoming the norm. As a result, businesses are searching for a way to keep everyone connecte [...]
Staying Connected: The Power of Unified Communications as a Service (UCaaS) for SMBs
Unified Communications as a Service (UCaaS) has become an essential tool for small and medium-sized businesses (SMBs) to stay connected and competitive in today's fast-paced and ever-changing world. UCaaS [...]
UC & Collaboration Leaders Share Their Insights on Top Rankings
Gartner's prestigious Magic Quadrant report has ranked Microsoft Teams, RingCentral, Zoom, Cisco, and 8x8 as top players in the Unified Communications and Collaboration (UC&C) space. Here, we take a cl [...]
The Importance of Emotional Intelligence in the Workplace
In recent years, business leaders have had to adapt to significant changes, including digital transformation initiatives, flexible workstyles, and the pressure to deliver premium customer service. An uncer [...]
GoTo Launches Customer Engagement Solution for Easy Communication
GoTo, the company behind IT management, support, and business communication products like GoTo Resolve, GoTo Connect, and Rescue, has announced the launch of its latest product, GoTo Customer Engagement. T [...]
Revolutionizing Contact Centers: Payment Security and CX with Vonage and PCI Pal
As customer expectations continue to grow, more organizations are turning to contact centers as a means to boost customer retention and revenue growth. However, the challenge for companies is to find ways [...]
Maximizing Customer Satisfaction through AI in Contact Centers
Artificial Intelligence (AI) has become a crucial tool in various industries, and contact centers are no exception. The integration of AI in contact centers has transformed customer service by automating t [...]
Understanding the Omnichannel Contact Center
In today's world, customers expect a seamless experience across all devices, and this expectation extends to their support and sales interactions with businesses. This is where omnichannel contact centers [...]