Posts Tagged 'lync'

Mitel Helps Businesses Improve Customer Service Experience With Enhancements to MiContact Center

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SalusCare Leverages Microsoft Lync to Extend Value Into the Contact Center

OTTAWA, Oct. 14, 2014 (GLOBE NEWSWIRE) — Mitel® (Nasdaq:MITL) (TSX:MNW) has announced enhancements to its MiContact Center solution to help businesses better connect with their customers and deliver personal service experiences. This includes a native, end-to-end solution for Microsoft Lync that leverages the collaboration tool into the contact center to deliver a simplified, customer-centric experience through email, web chat or social media.

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Mitel Broadens Customer Choice With Collaboration and Voice Solutions Optimized Across Leading IT Environments

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Launches MiVoice for Lync and MiCollab Integration With Google, Enabling Customers to Leverage Existing Tech Investments

OTTAWA, June 11, 2013 (GLOBE NEWSWIRE) — Mitel® (Nasdaq:MITL) (TSX:MNW), a leading provider of cloud and premises-based unified communications software solutions, today announced two new product offerings: MiVoice for Lync and MiCollab 5.0 (formerly Mitel Application Suite or MAS). Building on its open Freedom Architecture, Mitel is enabling customers to leverage existing technology investments by optimizing its collaboration and communications solutions to interoperate with other ...

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