Posts Tagged 'call center'

What is Voice Documentation?

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Voice documentation: Creating user-manageable copies of telephone conversations. This sounds simple enough. Yet, to be truly valuable the full scope of business voice documentation involves much more than this simple definition. What is the purpose of documenting conversations? Who uses them? How are they used? The answers to these questions will provide a clear definition of voice documentation and, just as importantly, distinguish it from other communication processes.

Before jumping into such questions, it may ...

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