What is Voice Documentation?

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Introduction

Voice documentation: Creating user-manageable copies of telephone conversations. This sounds simple enough. Yet, to be truly valuable the full scope of business voice documentation involves much more than this simple definition. What is the purpose of documenting conversations? Who uses them? How are they used? The answers to these questions will provide a clear definition of voice documentation and, just as importantly, distinguish it from other communication processes.

Before jumping into such questions, it may ...

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Mitel Introduces New 5360 Color Display and Gigabit IP Phone!

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Mitel is pleased to introduce the newest addition to the IP desktop portfolio – the Mitel 5360 IP Phone. This latest state-of-the-art IP phone includes a large color, touch-sensitive, graphical display screen for easy access to communications information, timesaving applications, and extensive features, and provides professionals with an intuitive color interface for easier viewing and navigation of phone functions and productivity-enhancing applications.

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Mitel Extends Virtualization Strategy with VMware

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[singlepic id=47 w=320 h=240 float=none]Mitel®, the trusted provider of unified communications solutions today announced a new relationship with VMware to strategically collaborate on solutions that improve efficiencies of real time voice applications and computing resources for organizations of all sizes.

This is the next step in Mitel’s virtualization strategy by enabling customers to leverage industry standard servers to maximize space, optimize IT resources, reduce power, and deliver business continuity.

As a result organizations will have the ability to run the Mitel Communications ...

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