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AmeriTel, Inc. http://www.ameritelinc.com Fri, 27 May 2016 18:19:53 +0000 en-US hourly 1 Mitel Crosses Two Million Cloud Subscribers Milestone!! http://www.ameritelinc.com/mitel-crosses-two-million-cloud-subscribers-milestone/ Wed, 23 Mar 2016 16:39:25 +0000 http://www.ameritelinc.com/?p=6240

Expands Market Share Lead as #1 Vendor for Cloud Business Communications Worldwide

OTTAWA, March 23, 2016 (GLOBE NEWSWIRE)
  • One out of four cloud communications users prefers Mitel over other brands
  • Mitel subscribers exceed those of the nearest competitor by 2X

Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in real-time business, cloud and mobile communications, today announced a milestone achievement as it surpassed the mark for two million cloud business communications subscribers, further advancing its industry lead. This latest milestone, reflecting the addition of more than 70,000 seats since the beginning of the year, comes on the heels of a record fourth quarter for Mitel with cloud revenue growth of 44 percent.

The acceleration of Mitel’s cloud business is in line with the latest report from Synergy Research Group*, published earlier this month, which shows Mitel remains the market share leader for global cloud business communications.

Quotes

“Our business has more than doubled over the last few months and our previous solution wasn’t able to scale to meet our needs or deliver the mobile experience we required,” said Matt Harrell, chief executive, NA-Comm. “In the IT consulting business, we couldn’t afford to wait for things to change, so we changed them by moving to Mitel. With the Mitel solution and its mobile-first platform, our business is able to scale unhindered while giving us the capabilities to work wherever and whenever we need to.”

“Demand for cloud communications continues across the globe as businesses of all sizes look for more flexible solutions and commercial options,” said Jon Brinton, executive vice president and general manager, Mitel Cloud. “Whatever individual needs a business might have, Mitel has the unique ability to help them reap the benefits of cloud communications by providing the best path to the cloud—whether private, hybrid, public or mobile.”

*Cloud Business Communication Market Share Report Worldwide 4Q 2016

Important Facts

  • Mitel is the only brand across five Gartner Magic Quadrant Reports for business communications
  • Mitel cloud services are available in six countries: United States, Canada, United Kingdom, Australia, France and Germany

Related Materials

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  • Learn more about MiTeam collaboration software
  • Watch the video on MiCloud Office
  • See the infographic on preparing for the “Rise of the Mobile Enterprise”

Social Media

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Mitel Outpaces Competitors in Q2 to Lead in Global Cloud Communications Enterprise Market Share and Revenue http://www.ameritelinc.com/mitel-outpaces-competitors-in-q2-to-lead-in-global-cloud-communications-enterprise-market-share-and-revenue/ Mon, 28 Sep 2015 18:03:19 +0000 http://www.ameritelinc.com/?p=6198

Report Shows Nearly One out of Four New Cloud Communications Users Chooses Mitel

Key messages

  • For the fourth consecutive quarter, more cloud communications users chose Mitel than any other brand, surpassing the nearest global competitor by 2x
  • Mitel increased Q2 market share in subscriber seats and enterprise cloud communications
  • Mitel also led in cloud communications revenue for Q2

DALLAS, Sept. 28, 2015 (GLOBE NEWSWIRE) — Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in real-time business, cloud and mobile communications, expanded its lead in worldwide business cloud communications, according to a new Synergy Research Group report* on Q2 2015. Eclipsing the competition, Mitel climbed in subscriber seat numbers securing 24 percent of the market, while advancing its lead in enterprise cloud communications to roughly 36 percent. The company also pulled ahead in revenue for the period.

Mitel’s broad portfolio of cloud communications provides customers the best path to the cloud—whether private, public or hybrid deployment. Mitel’s cloud communications services are available on a subscription basis to companies of all sizes. By bringing real-time communications features for voice, video and collaboration to desk phones, laptops and smartphones, businesses can work faster and more productively. Mitel also provides a full range of cloud communications solutions through its global network of partners, including Unified Communications as a Service (UCaaS). Mitel powers more than 33 million connections each day.

Quotes

“Earlier this year, we migrated to Mitel’s hosted unified communications solution and the benefits are clear. It has allowed us to connect 10 of our offices and remote employees, enabling them to stay connected and collaborate with ease,” said Daniel Rivera, manager technical services, Make-A-Wish America. “The solution was affordable, scalable, high quality and dependable.”

“With Mitel’s large installed base of private cloud telephony users and its growing UCaaS subscriber base, we see again Mitel as a standout leader in Cloud Business Communications,” said Jeremy Duke, founder and chief analyst, Synergy Research Group. “Through Mitel’s innovation of being the first to market with a fully virtualized PBX, they continue to capitalize on the growing market acceptance of UC cloud deployments for both public and private clouds.”

“Our decades of telephony experience and expertise as a pioneer in virtualization give enterprises a high level of trust in knowing Mitel offers the simplest and most secure path to the cloud,” said Jon Brinton executive vice president and general manager, Mitel Cloud Services. “As more enterprises look to cloud communications, Mitel provides a global standard of excellence for connecting and reducing complexity.”

Important Facts

Related Materials

*Cloud Business Communication Market Share Report Worldwide 2Q 2015

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Mitel Awarded Top Honor With Five-Star Rating in CRN Magazine’s Partner Program Guide http://www.ameritelinc.com/mitel-awarded-top-honor-with-five-star-rating-in-crn-magazines-partner-program-guide/ http://www.ameritelinc.com/mitel-awarded-top-honor-with-five-star-rating-in-crn-magazines-partner-program-guide/#respond Mon, 06 Apr 2015 15:34:34 +0000 http://www.ameritelinc.com/?p=6117 OTTAWA, April 6, 2015 (GLOBE NEWSWIRE) — CRN Magazine has given Mitel (Nasdaq:MITL) (TSX:MNW) its five-star rating — the publication’s highest honor – in the latest Partner Program Guide. The award validates Mitel’s focus on operational excellence and close collaboration with its partner network for the North American partner program.
“Finally a partner program that makes sense, is fair to all partners and provides incentives for us ...]]>
Driven by Operational Excellence, Award Underscores Mitel’s Channel Success and Close Partner Network

OTTAWA, April 6, 2015 (GLOBE NEWSWIRE) — CRN Magazine has given Mitel (Nasdaq:MITL) (TSX:MNW) its five-star rating — the publication’s highest honor – in the latest Partner Program Guide. The award validates Mitel’s focus on operational excellence and close collaboration with its partner network for the North American partner program.

“Finally a partner program that makes sense, is fair to all partners and provides incentives for us to improve our organization. We especially like how Mitel’s partner program is aligned with our core business values. Through an easily accessible dashboard, Mitel provides key metrics that help us with customer service initiatives, help desk and installation efficiencies as well as ongoing knowledge base growth. Better yet, it also rewards us for our efforts to improve in all these areas,” said David Finch, president and CEO of ATCOM Business Technology Solutions.

The new program was developed through extensive one-on-one interviews with more than 50 partners to understand priorities, requirements and incentives first hand. That outcome led to a program that rewards Mitel partners based on purchase volume, certification credentials and specializations (Contact Center, Cloud and Hospitality). To measure performance, the Mitel program introduced the Partner Performance Index (PPI), a unique success metric that evaluates a partner’s operational and installation experience.

“While partner satisfaction is very important, we wanted to implement a program that would ultimately drive partner growth – operationally and in new practice areas. The program’s merit-based incentives allow Mitel to prescriptively help each partner improve their efficiencies and grow their business within select areas. In the end, this increases partner and end customer satisfaction,” said Sandy Janes, director channel strategy and partner program, Mitel.

“Our partners have embraced our program and feedback shows they are pleased with our direction. We are having more meaningful conversations with partners and work closer than ever to help them sell more Mitel solutions and grow their business,” said Sandra Hill, vice president, distribution and sales strategies for Mitel.

CRN’s Partner Program Guide attracts various solution providers looking for a resource to discover, research and evaluate vendor partner programs. The ratings weigh and compare benefits and incentives for organizations to decide how to make their vendor selections. CRN sees partner programs as an integral part of the overall value a solution provider will look for in a vendor.

The 5-Star rating is bestowed on programs whose overall rating is among the elite segmented by company size – Enterprise, Midsize, Small and Emerging companies.

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Mitel Helps Businesses Improve Customer Service Experience With Enhancements to MiContact Center http://www.ameritelinc.com/mitel-helps-businesses-improve-customer-service-experience-with-enhancements-to-micontact-center/ http://www.ameritelinc.com/mitel-helps-businesses-improve-customer-service-experience-with-enhancements-to-micontact-center/#respond Tue, 14 Oct 2014 15:29:37 +0000 http://www.ameritelinc.com/?p=6101 OTTAWA, Oct. 14, 2014 (GLOBE NEWSWIRE) — Mitel® (Nasdaq:MITL) (TSX:MNW) has announced enhancements to its MiContact Center solution to help businesses better connect with their customers and deliver personal service experiences. This includes a native, end-to-end solution for Microsoft Lync that leverages the collaboration tool into the contact center to deliver a simplified, customer-centric experience through email, web chat or social media.
Contact center is a strategic area of ...]]>
SalusCare Leverages Microsoft Lync to Extend Value Into the Contact Center

OTTAWA, Oct. 14, 2014 (GLOBE NEWSWIRE) — Mitel® (Nasdaq:MITL) (TSX:MNW) has announced enhancements to its MiContact Center solution to help businesses better connect with their customers and deliver personal service experiences. This includes a native, end-to-end solution for Microsoft Lync that leverages the collaboration tool into the contact center to deliver a simplified, customer-centric experience through email, web chat or social media.

Contact center is a strategic area of focus for Mitel and these latest enhancements with alignment to Lync underscore the company’s industry leadership. A number of customers are already seeing benefits from the new enhancements, including SalusCare, a not-for-profit mental health and substance abuse service provider in Fort Meyers, Florida.

“SalusCare runs on the Microsoft IT platform and we use Microsoft Lync across our seven locations countywide. Mitel’s ability to optimize our Lync solution into the contact center for seamless customer service was a key differentiator and has helped us greatly improve our customer experience. The new enhancements to MiContact Center have helped us to increase the number of calls we successfully answer by 12 to 15 percent,” said Shawn Evans, IT Manager at SalusCare. Read Mitel’s blog on SalusCare below.

New enhancements in MiContact Center include Lync multimedia contact solutions that support customers’ choice of communication, from email and web chat to social media interactions. MiContact Center also includes a robust Interactive Voice Response (IVR) platform, allowing Mitel and Microsoft customers to extend and optimize their contact centers with self-service options. Another enhancement provides mobility to the contact center supervisor with tablet support for the real-time supervisor client.

“Many of our customers have made investments in Microsoft for IT and collaboration. Mitel helps those customers maximize that investment and extend the value with flexible solutions that meet their business needs,” said Chris Courneya, general manager of Mitel Contact Centers. “Based on customer conversations and with the rise in Lync adoption, we continue to build on our robust customer interaction solution so that our customers can take full advantage of their Lync solutions for the contact center. With this latest version, Mitel has what we believe is the strongest contact center solution for businesses using Lync.”

MiContact Center is built natively on Microsoft Lync Server call control software and Lync desktop client to provide the most seamless solution for the contact center. Mitel is also one of only three Lync-optimized business phone manufacturers and works closely with Microsoft to help our joint customers achieve their vision for how they deliver customer experiences. Mitel’s Microsoft Lync portfolio is rounded out with the new MiVoice InAttend, a comprehensive solution for operators, and an array of SIP-DECT wireless phones.

The MiContact Center portfolio has a broad range of options for any business, ranging from start-up and SMB up to the largest enterprises. Solutions are cloud-enabled and deliver options to meet different business needs.

For more information go to Mitel Lync Solutions.

Read Mitel’s Customer Close Up Blog for more on SalusCare.

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Mitel Takes the Lead With #1 Market Share Position in Western Europe and EMEA http://www.ameritelinc.com/mitel-takes-the-lead-with-1-market-share-position-in-western-europe-and-emea/ http://www.ameritelinc.com/mitel-takes-the-lead-with-1-market-share-position-in-western-europe-and-emea/#respond Tue, 08 Jul 2014 15:22:59 +0000 http://www.ameritelinc.com/?p=6092 OTTAWA, July 8, 2014 (GLOBE NEWSWIRE) — Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in business communications, today announced that in the first quarter of 2014, the company claimed the #1 market share position in two of the largest geographic regions in the world – Western Europe and Europe, Middle East and Africa (EMEA). Significant market share strength in several core European countries, including ...]]> Solid Customer Demand and Expanded Global Footprint Enable Mitel to Increase Market Share on a Worldwide Basis

OTTAWA, July 8, 2014 (GLOBE NEWSWIRE) — Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in business communications, today announced that in the first quarter of 2014, the company claimed the #1 market share position in two of the largest geographic regions in the world – Western Europe and Europe, Middle East and Africa (EMEA). Significant market share strength in several core European countries, including the UK, France, Germany, the Netherlands, Belgium, Sweden and Switzerland, combined with a solid first quarter performance in North America, also enabled the company to take share and move into the #3 position for the IP Extensions market on a worldwide basis, and the #4 position for the total PBX Extensions market globally.

Mitel’s global market share results are based on data just published by independent industry analyst firm MZA Ltd. for the quarter ended March 31, 20141

“The most recent quarter results (Q1 2014) showed Mitel achieving the #1 market share position for the total PBX/IP-PBX Extensions market in both Western Europe and EMEA,” said Stephanie Watson, General Manager, MZA. “Looking at it through the lens of the North American market where IP Extensions account for the majority of shipments, Mitel’s share story is also stronger with the company holding the #3 position behind only Cisco and Avaya.”

In a highly competitive and consolidating market, Mitel has not only reaffirmed its dominance in key markets but also firmly established brand position in new and developing regions as a result of enhanced product diversity and depth.

“Mitel’s Q1 share gains have really highlighted the ability of the entire Mitel team to execute and deliver in the first quarter out of the gate since our merger with Aastra,” said Rich McBee, President and CEO Mitel. “Most importantly, however, our market leadership is a direct reflection of the confidence that our channel partners and customers have in the new Mitel, our expanded portfolio – both premise and cloud – and our ability to address the market needs for businesses of all sizes.”

1 Source: MZA PBX/IP PBX Market, World Quarterly Edition, Q1 2014 Total Market, June 2014

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Mitel Completes Merger With Aastra http://www.ameritelinc.com/mitel-completes-merger-with-aastra/ http://www.ameritelinc.com/mitel-completes-merger-with-aastra/#respond Fri, 31 Jan 2014 16:20:47 +0000 http://www.ameritelinc.com/?p=6063
US$1.1 billion in diversified annual revenue
#1 market share in Western Europe
US$100 million global cloud business
Global customer base of 60 million customers

OTTAWA, Jan. 31, 2014 (GLOBE NEWSWIRE) — Mitel® Networks Corporation (Nasdaq:MITL) (TSX:MNW), a global leader in business communications, today announced it has completed its merger with Aastra Technologies Limited. With US$1.1 billion of combined annual revenue and 60 million customers ...]]>
With More Than a Billion Dollars in Combined Annual Revenue and the Best Path to the Cloud, Mitel is a Clear Market Leader
  • US$1.1 billion in diversified annual revenue
  • #1 market share in Western Europe
  • US$100 million global cloud business
  • Global customer base of 60 million customers

OTTAWA, Jan. 31, 2014 (GLOBE NEWSWIRE) — Mitel® Networks Corporation (Nasdaq:MITL) (TSX:MNW), a global leader in business communications, today announced it has completed its merger with Aastra Technologies Limited. With US$1.1 billion of combined annual revenue and 60 million customers worldwide, Mitel now has one of the largest global footprints in the industry and is driving consolidation in the US$18 billion business communications market.

Clear Market Leadership

With #1 market share in Western Europe and a top five position globally*, Mitel is well positioned to capitalize on a massive global growth opportunity as the market begins a long-term migration to cloud-based services.

“With this merger the combined annual revenue of Mitel exceeds a billion dollars, which we believe creates the financial scale and operational leverage to drive shareholder value and profitable growth in an opportunity-rich consolidating market,” said Richard McBee, President and Chief Executive Officer of Mitel. “We now have double the talent, tools and range of solutions to aggressively compete for a greater share of our market.”

Customer Choice with the Best Path to the Cloud

Mitel offers the most comprehensive portfolio in the industry, covering the entire customer and market landscape. From digital to IP to Cloud; from platforms to applications to devices; for the very smallest business to the very largest enterprise, Mitel’s portfolio now offers customers ultimate control to maintain, migrate, or upgrade their business communications systems at their own pace.

With the best path to the cloud – private, public or hybrid – Mitel’s integrated portfolio enables a significant competitive advantage and ideally positions the company to serve customers and channels globally, regionally, and vertically; now and well into the future.

With a $100 million annual R&D budget as a combined business, Mitel has the resources needed to support ongoing innovation and a broad range of global and regional solutions, protecting customers by limiting the risk of stranding them and their investment.

Sound Financials and Attractive Synergies

In conjunction with the closing of the merger, Mitel today completed financing of a $405 million credit facility consisting of a $355 million term loan maturing in January 2020 and an undrawn $50 million revolving credit facility maturing in January 2019. The $355 million term loan is priced at LIBOR, plus 4.25% with a LIBOR floor of 1.00%. The undrawn $50 million revolving credit facility is priced at LIBOR, plus 4.25%.

“We are pleased to have secured new credit facilities on these very favorable terms, which significantly reduces our annual interest cost and enhances our operating flexibility,” said Steve Spooner, Chief Financial Officer, Mitel. “Our new capital structure, combined with the enhanced cash flow generation we expect from the merger, positions Mitel with one of the best financial platforms in the industry.”

Proceeds from the new credit facilities were used to finance the merger of Aastra, repay the $259 million outstanding under the existing credit facilities, as well as fees and expenses related to the transactions. Jefferies Finance LLC and The Toronto-Dominion Bank were Joint Lead Arrangers and Joint Book-Running Managers for the new credit facilities. Jefferies LLC acted as financial advisor to Mitel in connection with the merger and financing arrangements and TD Securities Inc. acted as financial advisor to Aastra.

The company anticipates approximately US$50 million of run rate synergies within two and a half years, driven by supply chain optimization, facilities consolidation and economies of scale. With the merger completed, Mitel expects the combined cash flow will allow for ongoing debt repayment and is expected to provide Mitel liquidity and flexibility to aggressively pursue growth opportunities.

Terms of the Agreement

Mitel acquired all of the issued and outstanding Aastra common shares. Under the terms of the Arrangement, shareholders of Aastra received US$6.52 in cash plus 3.6 common shares of Mitel (the “Mitel Shares”) for each Aastra common share held. The total amount of cash paid by Mitel was approximately US$80.0 million and the number of Mitel Shares issued was 44,162,509. Mitel financed the cash consideration of the transaction from cash on hand and from a portion of the proceeds from the new credit facility as discussed above.

*Source: MZA PBX/IP PBX Market, World Quarterly Edition, Q2 2013, TTM Q3 2012 – Q2 2013

About Mitel

Mitel® (Nasdaq:MITL) (TSX:MNW) is a global leader in business communications that easily connect employees, partners and customers — anywhere, anytime and over any device, for the smallest business to the largest enterprise. Mitel offers customers maximum choice with one of the industry’s broadest portfolios and the best path to the cloud. With more than US$1 billion in combined annual revenue, 60 million customers worldwide, and #1 market share in Western Europe, Mitel is a clear market leader in business communications. For more information, go to www.mitel.com.

Forward Looking Statements

Some of the statements in this press release are forward-looking statements (or forward-looking information) within the meaning of applicable U.S. and Canadian securities laws. These include statements using the words target, outlook, may, will, should, could, estimate, continue, expect, intend, plan, predict, potential, project and anticipate, and similar statements which do not describe the present or provide information about the past. There is no guarantee that the expected events or expected results will actually occur. Such statements reflect the current views of management of Mitel and Aastra and are subject to a number of risks and uncertainties. These statements are based on many assumptions and factors, including general economic and market conditions, industry conditions, operational and other factors. Any changes in such assumptions or factors could cause actual results to differ materially from current expectations. All forward-looking statements attributable to Mitel and Aastra, or persons acting on their behalf, and are expressly qualified in their entirety by the cautionary statements set forth in this paragraph. Undue reliance should not be placed on such statements. Forward-looking statements speak only as of the date they are made. In addition, material risks that could cause results of operations to differ include the merged company’s ability to achieve or sustain profitability in the future; fluctuations in the quarterly and annual revenues and operating results; fluctuations in foreign exchange rates; current and ongoing global economic instability; intense competition; reliance on channel partners for a significant component of sales; dependence upon a small number of outside contract manufacturers to manufacture products; the ability to successfully integrate the acquisition and realize certain synergies; and, our ability to implement and achieve our business strategies successfully. Additional risks are described under the heading “Risk Factors” in Mitel’s Annual Report on Form 10-K and Aastra’s Annual Information Form and risks related to the acquisition can be found in the Aastra’s management proxy circular, dated December 11, 2013, furnished by Mitel on Electronic Data-Gathering, Analysis, and Retrieval (EDGAR) and filed by Aastra on System for Electronic Document Analysis and Retrieval (SEDAR). Except as required by law, we do not have any intention or obligation to update or to publicly announce the results of any revisions to any of the forward-looking statements to reflect actual results, future events or developments, changes in assumptions or changes in other factors affecting the forward-looking statements. You are advised, however, to consult any further public disclosures made by Mitel and Aastra on related subjects in reports and communications filed on EDGAR or SEDAR.

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Rock and Roll Hall of Fame Amplifies Voice Communications and Collaboration With Mitel http://www.ameritelinc.com/rock-and-roll-hall-of-fame-amplifies-voice-communications-and-collaboration-with-mitel/ http://www.ameritelinc.com/rock-and-roll-hall-of-fame-amplifies-voice-communications-and-collaboration-with-mitel/#respond Wed, 26 Jun 2013 15:44:57 +0000 http://www.ameritelinc.com/?p=6005 HOLLYWOOD, Fla., June 26, 2013 (GLOBE NEWSWIRE) — Mitel Business Partner Conference — The Rock and Roll Hall of Fameand Museum in Cleveland, Ohio turned to Mitel® (Nasdaq:MITL) (TSX:MNW) and its local partner, Cleveland-based Warwick Communications, to deliver a cost-effective and cutting edge voice communications and collaboration solution.
“The Mitel solution gives us the clarity, mobility and flexibility we need to communicate and collaborate within the Rock and Roll Hall of ...]]>
World-Renowned Museum Enhances Voice Communications and Collaboration, Cuts Costs

HOLLYWOOD, Fla., June 26, 2013 (GLOBE NEWSWIRE) — Mitel Business Partner Conference — The Rock and Roll Hall of Fameand Museum in Cleveland, Ohio turned to Mitel® (Nasdaq:MITL) (TSX:MNW) and its local partner, Cleveland-based Warwick Communications, to deliver a cost-effective and cutting edge voice communications and collaboration solution.

“The Mitel solution gives us the clarity, mobility and flexibility we need to communicate and collaborate within the Rock and Roll Hall of Fame and beyond,” said Executive Vice President and CFO Brian Kenyon.

See more of what the Rock and Roll Hall of Fame has to say (please pause for download):

Click here to view the embedded video.

“The Rock and Roll Hall of Fame is a legendary organization of historical, social and musical significance. It is also one of the coolest museums anywhere in the world,” said Martyn Etherington, CMO for Mitel. “As serious rock fans here, we were a bit star-struck to help such an iconic organization amplify communications. Just to know that Mitel is in some small way contributing to the rock and roll community is extremely gratifying.”

About Mitel

Mitel® (Nasdaq:MITL) (TSX:MNW) is a global provider of unified communications and collaboration (UCC) software, solutions and services that enable organizations to conduct business anywhere, over any medium with the device of their choice. Through a single cloud-ready software stream, Mitel’s Freedom architecture provides customers in over 100 countries the flexibility and simplicity needed to support today’s dynamic work environment. For more information visit www.mitel.com.

MITL-C

About the Rock and Roll Hall of Fame and Museum

The Rock and Roll Hall of Fameand Museum, Inc. is the nonprofit organization that exists to educate visitors, fans and scholars from around the world about the history and continuing significance of rock and roll music. It carries out this mission through its operation of a world-class museum that collects, preserves, exhibits and interprets this art form and through its library and archives as well as its educational activities.

The Museum is open seven days a week from 10 a.m. to 5:30 p.m. On Wednesdays (and Saturdays through Labor Day), the Museum is open until 9 p.m. Museum admission is $22 for adults, $18 for adult residents of Greater Cleveland, $17 for seniors (65+), $13 for youth (9-12), children under 8 and Museum Members are always free, for information or to join the membership program call 216.515.8425. For general inquiries, please call 216.781.ROCK (7625) or visit www.rockhall.com. The Museum is generously funded by Cuyahoga County residents through Cuyahoga Arts and Culture.

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Mitel Introduces Customer-Driven Product Naming Architecture Mapped to Customer Needs and Buying Behavior http://www.ameritelinc.com/mitel-introduces-customer-driven-product-naming-architecture-mapped-to-customer-needs-and-buying-behavior/ http://www.ameritelinc.com/mitel-introduces-customer-driven-product-naming-architecture-mapped-to-customer-needs-and-buying-behavior/#respond Tue, 11 Jun 2013 17:29:18 +0000 http://www.ameritelinc.com/?p=5999 OTTAWA, June 11, 2013 (GLOBE NEWSWIRE) — Mitel® (Nasdaq:MITL) (TSX:MNW), a leading provider of cloud and premises-based unified communications software solutions, has introduced a new product naming architecture based on the straightforward language customers use to identify and discuss solutions. The new architecture takes a customer-driven approach designed to align with customer needs and buying behavior.
“Customers don’t speak R&D and they don’t like confusing ...]]>
MiCollab, MiContactCenter and MiVoice Categories Aimed at Easy Identification and Quick Understanding of Mitel Solutions

OTTAWA, June 11, 2013 (GLOBE NEWSWIRE) — Mitel® (Nasdaq:MITL) (TSX:MNW), a leading provider of cloud and premises-based unified communications software solutions, has introduced a new product naming architecture based on the straightforward language customers use to identify and discuss solutions. The new architecture takes a customer-driven approach designed to align with customer needs and buying behavior.

“Customers don’t speak R&D and they don’t like confusing alphabet soup acronyms. Using simple terms and plain English, they are able to describe their business needs clearly. Taking inspiration from that, we are simplifying our product naming to help customers quickly understand our fit and value to their business,” said Martyn Etherington, CMO for Mitel.

The new product naming architecture puts an emphasis on Mitel’s three core solution areas with distinct product segments, which include:

  • MiCollab brings together Mitel’s Unified Communications and Collaborations offering, including products previously called the UCA, MCA and NuPoint.
  • MiVoice organizes voice platforms and phones including MCD, 5000 CP, Mitel 5300 IP Phones and 8500 Digital Phones.
  • MiContactCenter comprises Mitel’s contact center technologies.

This tightly aligns to MiCloud, Mitel’s cloud-based offering for a streamlined migration to the public, private or hybrid cloud with optimized solutions. The new product naming has proven popular among end-user customers, business partners, the Mitel User Group and key industry analysts in early testing.

“This is a quantum leap for Mitel and could be a model for the IT industry in general, which gets bogged down in tech jargon and insider talk rather than communicating with customers in clear terms. The new naming architecture introduces a simplicity that quickly enables more intuitive customer discussions,” said Allon Ben-Ami, Mitel User Group board member and IS professional for the State of Wisconsin.

In addition to providing end-user customers with solution clarity, Mitel’s product names aim to increase awareness and a deeper understanding of Mitel’s overall product offering among its business and channel partner ecosystem to help them sell more Mitel solutions.

Under the new naming architecture, Mitel today announced two new products, MiVoice for Lync and MiCollab. Learn more at http://mitel.com/about-mitel/news/

About Mitel

Mitel® (Nasdaq:MITL) (TSX:MNW) is a global provider of unified communications and collaboration (UCC) software, solutions and services that enable organizations to conduct business anywhere, over any medium with the device of their choice. Through a single cloud-ready software stream, Mitel’s Freedom architecture provides customers in over 100 countries the flexibility and simplicity needed to support today’s dynamic work environment. For more information visit www.mitel.com.

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Mitel Broadens Customer Choice With Collaboration and Voice Solutions Optimized Across Leading IT Environments http://www.ameritelinc.com/mitel-broadens-customer-choice-with-collaboration-and-voice-solutions-optimized-across-leading-it-environments/ http://www.ameritelinc.com/mitel-broadens-customer-choice-with-collaboration-and-voice-solutions-optimized-across-leading-it-environments/#respond Tue, 11 Jun 2013 17:23:47 +0000 http://www.ameritelinc.com/?p=5992 OTTAWA, June 11, 2013 (GLOBE NEWSWIRE) — Mitel® (Nasdaq:MITL) (TSX:MNW), a leading provider of cloud and premises-based unified communications software solutions, today announced two new product offerings: MiVoice for Lync and MiCollab 5.0 (formerly Mitel Application Suite or MAS). Building on its open Freedom Architecture, Mitel is enabling customers to leverage existing technology investments by optimizing its collaboration and communications solutions to interoperate with ...]]> Launches MiVoice for Lync and MiCollab Integration With Google, Enabling Customers to Leverage Existing Tech Investments

OTTAWA, June 11, 2013 (GLOBE NEWSWIRE) — Mitel® (Nasdaq:MITL) (TSX:MNW), a leading provider of cloud and premises-based unified communications software solutions, today announced two new product offerings: MiVoice for Lync and MiCollab 5.0 (formerly Mitel Application Suite or MAS). Building on its open Freedom Architecture, Mitel is enabling customers to leverage existing technology investments by optimizing its collaboration and communications solutions to interoperate with other IT environments.

“It’s ironic how many collaboration and communications tools do not work well with other technologies. And yet customers continue to rank interoperability as a top priority in today’s multi-vendor IT environments. No business has the time or money to rip out and replace infrastructure to make applications work together. Mitel understands this and drives to deliver tools that easily integrate with and add value to our customers’ preferred IT platforms,” said Ron Wellard, EVP and GM, Mitel Communications.

MiVoice for Lync

Voice remains a fundamental, mission-critical solution for businesses today that supports a broad range of users, including mobile employees who are not desk-bound. MiVoice for Lync brings Mitel’s business-class voice features to Microsoft Lync users and is designed to be a simple, cost-effective and reliable solution. Optimized for Lync, it doesn’t require the integration of third-party devices, gateways or other components that traditionally have added complexity and driven up operational costs for organizations that add voice features to their Microsoft Lync environment.

MiVoice for Lync is designed to provide a crystal clear voice solution and seamless user experience for the Microsoft Lync client. It can be deployed in public, private and hybrid cloud environments as well as on-premise, with the ability to support customers as their cloud strategies evolve.

Jan Wouter van den Doel, ICT Manager for Delta Psychiatrisch Centrum/TBS Kliniek de Kijvelanden, a psychiatric hospital in the Netherlands, commented, “Mitel is putting our needs first with MiVoice for Lync. We use Lync as part of our Microsoft investment, but also depend on Mitel for our facility-wide voice and emergency alert messaging. MiVoice for Lync enables us to maximize our investment, optimize our communications system through one single desktop interface and obtain the high reliability we require.”

For more information visit www.mitel.com/mivoiceforlync

MiCollab 5.0

MiCollab is a single, unified solution that improves collaboration and information sharing among employees and with customers, partners and suppliers. Its highly intuitive interface easily enables real-time communication from any device or location via voice, instant messaging, presence and audio, video and web conferencing. This can boost productivity, enhance collaboration and streamline business processes.

Reinforcing Mitel’s commitment to choice of IT environment, this latest release of MiCollab adds tight integration with the Google Cloud Platform and Google Apps, including its calendar, email, instant messaging, presence and contact management features. Additionally, Mitel is now offering, at no charge, a client application for all users that provides corporate directory access, contact management and click-to-call capabilities.

For small and mid-size businesses and service providers delivering cloud-based communications services, Mitel now delivers MiCollab packaged with voice as a single virtual appliance, aiming to decrease the solution resource footprint and speed deployment times.

For more information visit www.mitel.com/micollab

MiVoice for Lync and MiCollab 5.0 are the first products introduced with Mitel’s new product naming architecture for branding. The product naming architecture, also announced today, streamlines Mitel products into three solution categories that align to how customers identify and speak about our core technologies: MiCollab for collaboration and unified communications tools, MiVoice for voice platforms and phones and MiContactCenter. Learn more at http://mitel.com/about-mitel/news/

About Mitel

Mitel® (Nasdaq:MITL) (TSX:MNW) is a global provider of unified communications and collaboration (UCC) software, solutions and services that enable organizations to conduct business anywhere, over any medium with the device of their choice. Through a single cloud-ready software stream, Mitel’s Freedom architecture provides customers in over 100 countries the flexibility and simplicity needed to support today’s dynamic work environment. For more information visit www.mitel.com.

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Mitel Announces Cloud-Based Contact Center Solution for Small and Mid-Size Business in the U.S. http://www.ameritelinc.com/mitel-announces-cloud-based-contact-center-solution-for-small-and-mid-size-business-in-the-u-s/ Wed, 03 Apr 2013 15:43:32 +0000 http://www.ameritelinc.com/?p=5919 SANTA CLARA, Calif., April 3, 2013 (GLOBE NEWSWIRE) — Mitel® (Nasdaq:MITL) (TSX:MNW), a leading provider of cloud and premises-based unified communications software solutions, announced today at the Cloud Connect Conference the release of its Mitel AnyWare Cloud Contact Center solution. The latest addition to the company’s comprehensive suite of cloud-based products, Mitel’s Cloud Contact Center solution is ideally suited to small and ...]]> New Mitel AnyWare Offering Ideal for Organizations Looking for Superior Customer Service, Predictable Costs, and Lower Maintenance Requirements

SANTA CLARA, Calif., April 3, 2013 (GLOBE NEWSWIRE) — Mitel® (Nasdaq:MITL) (TSX:MNW), a leading provider of cloud and premises-based unified communications software solutions, announced today at the Cloud Connect Conference the release of its Mitel AnyWare Cloud Contact Center solution. The latest addition to the company’s comprehensive suite of cloud-based products, Mitel’s Cloud Contact Center solution is ideally suited to small and mid-sized businesses looking to take advantage of predictable operating costs, avoid capital expenditures and off-load management and maintenance of contact center infrastructure.

Based on Mitel’s freedom architecture, the new cloud-based solution can provide contact center managers and agents the tools they need to deliver a superior customer service experience, which is increasingly becoming a key driver of business growth and success. Mitel AnyWare Cloud Contact Center enables agents to work anywhere — from home, the office, or remotely — while providing all of the management and reporting tools designed to ensure customer inquiries are addressed at the first point of contact. The solution is fully managed by Mitel in highly secure and reliable data centers, offloading customers IT teams from the design, deployment and day-to-day management.

“At Global Premier Benefits we provide critical benefit services and support to seniors at the precise moment that they are needed. Customer satisfaction and retention is key to our success – it’s life-impacting, time-sensitive, and business-critical,” said John Gourdin, Operations Director, Global Premier Benefits. “Our contact center must be up, running and staffed every business day and with Mitel’s Cloud Contact Center, we are able to achieve our business goals while serving our customers efficiently and effectively.”

In addition, Mitel AnyWare Cloud Contact Center supports integration with leading Customer Relationship Management applications including Salesforce.com, SugarCRM, Microsoft Dynamics CRM and other TAPI (Telephony Applications Programming Interface) applications.

“Companies today are under enormous pressure to be more competitive and to improve operating efficiencies and results, and a high performance responsive contact center has become a competitive differentiator,” said Jon Brinton, president of Mitel NetSolutions. “The rich feature set available with the Mitel AnyWare cloud solution can provide small and mid-sized businesses a streamlined process to manage their contact center cost effectively and with the superior performance and integration previously only available to large organizations with large budgets.”

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