SANTA CLARA, Calif., April 3, 2013 (GLOBE NEWSWIRE) — Mitel® (Nasdaq:MITL) (TSX:MNW), a leading provider of cloud and premises-based unified communications software solutions, announced today at the Cloud Connect Conference the release of its Mitel AnyWare Cloud Contact Center solution. The latest addition to the company’s comprehensive suite of cloud-based products, Mitel’s Cloud Contact Center solution is ideally suited to small and mid-sized businesses looking to take advantage of predictable operating costs, avoid capital expenditures and off-load management and maintenance of contact center infrastructure.

Based on Mitel’s freedom architecture, the new cloud-based solution can provide contact center managers and agents the tools they need to deliver a superior customer service experience, which is increasingly becoming a key driver of business growth and success. Mitel AnyWare Cloud Contact Center enables agents to work anywhere — from home, the office, or remotely — while providing all of the management and reporting tools designed to ensure customer inquiries are addressed at the first point of contact. The solution is fully managed by Mitel in highly secure and reliable data centers, offloading customers IT teams from the design, deployment and day-to-day management.

“At Global Premier Benefits we provide critical benefit services and support to seniors at the precise moment that they are needed. Customer satisfaction and retention is key to our success – it’s life-impacting, time-sensitive, and business-critical,” said John Gourdin, Operations Director, Global Premier Benefits. “Our contact center must be up, running and staffed every business day and with Mitel’s Cloud Contact Center, we are able to achieve our business goals while serving our customers efficiently and effectively.”

In addition, Mitel AnyWare Cloud Contact Center supports integration with leading Customer Relationship Management applications including Salesforce.com, SugarCRM, Microsoft Dynamics CRM and other TAPI (Telephony Applications Programming Interface) applications.

“Companies today are under enormous pressure to be more competitive and to improve operating efficiencies and results, and a high performance responsive contact center has become a competitive differentiator,” said Jon Brinton, president of Mitel NetSolutions. “The rich feature set available with the Mitel AnyWare cloud solution can provide small and mid-sized businesses a streamlined process to manage their contact center cost effectively and with the superior performance and integration previously only available to large organizations with large budgets.”

ORLANDO, Fla., March 19, 2013 (GLOBE NEWSWIRE) — Sprint Emerging Solutions & Global Wholesale and Mitel® (Nasdaq:MITL) (TSX:MNW), a leading provider of cloud and premises-based unified communications and collaboration (UCC) solutions, today announced that they have entered into a wholesale agreement to enable resellers of the fast-growing cloud services market for small- and mid-sized businesses (SMBs) in the U.S. Building on an existing relationship, the new agreement will enable Mitel and Sprint Emerging Solutions & Global Wholesale to extend their addressable markets and fully capitalize on the rapid adoption of cloud services worldwide, a market which is predicted to reach $52 billion this year.¹

As part of the agreement, the Mitel hosted PBX cloud communications service will be included in Sprint’s Wholesale Cloud Services, helping Sprint’s SMB-focused resellers launch quickly and cost-efficiently in the cloud services marketplace. As a result, Sprint’s wholesale customers will be able to market services such as hosted voice, unified communications, email, web collaboration, archiving and web commerce on a secure, high-performance, cloud-based infrastructure — without the cost and complexity of building an IT environment.

In addition, Mitel will now be able to market Sprint’s Wholesale Cloud Services portfolio directly to its SMB customers nationwide, providing a comprehensive, cost-efficient and proven suite of services for its U.S. business customers. Sprint’s Wholesale Cloud Services portfolio offers a full range of SaaS and CaaS cloud services consisting of trusted brand name offerings to help Sprint Wholesale partners launch more quickly and with less capital outlay than if they were to procure the services themselves.

“Organizations worldwide are turning to cloud services that support their business requirements in a timely and cost-efficient manner,” said Matt Carter, president, Sprint Emerging Solutions & Global Wholesale. “This agreement with Mitel augments our Wholesale Cloud Services offer with the industry’s leading unified communications solution. This ensures we continue to enable our resellers with easy-to-use, affordable and high-performance cloud solutions that they can quickly take to market without the expense and hassle of having to create their own services.”

“This is a win-win for Sprint and Mitel,” said Jon Brinton, president of Mitel NetSolutions. “The cloud market is predicted to explode in 2013, and our partnership with Sprint means that we are fully equipped to benefit from this growth. We can now address multiple aspects of the cloud market through either direct or reseller channels, and deliver a comprehensive and flexible offer across the full spectrum of products, applications and support.”

About Sprint

Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 55 million customers at the end of 2012 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. The American Customer Satisfaction Index rated Sprint No. 1 among all national carriers in customer satisfaction and most improved, across all 47 industries, during the last four years. Newsweek ranked Sprint No. 3 in both its 2011 and 2012 Green Rankings, listing it as one of the nation’s greenest companies, the highest of any telecommunications company. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.

MOUNTAIN VIEW, Calif., Feb. 25, 2013 /PRNewswire/ — Based on its recent analysis of the unified communications (UC) virtualization market, Frost & Sullivan has recognized Mitel with the 2013 North America Award for Product Leadership. Mitel gained recognition for its pioneering product developments in real-time communications software virtualization, a critical technology that enables customers to migrate part or all of their business communications to the cloud.

Each year, Frost & Sullivan presents this award to the company that demonstrates innovation in product features, and functionality that provides enhanced quality and higher value to customers. The award recognizes the rapid acceptance such innovation finds in the marketplace.

“While Mitel has used its first-to-market advantages optimally, it has also regularly improved its single software stream to provide the same features, quality of service, warranty, and software assurance programs, no matter how customers choose to deploy its solutions,” said Frost & Sullivan Senior Analyst, Robert Arnold . “The company has streamlined development, sales, training and support, to provide a consistent user experience across private cloud or customer-premises equipment, hosted or public cloud configurations.”

Mitel is among the select few that can address customers of nearly any type and size. Benefits, such as hardware consolidation and unified management, attract small and medium businesses unwilling to acquire the numerous hardware servers that traditional UC architectures require. Large organizations gain even greater benefits, which are enabled by streamlined operations, including faster installation and upgrade cycles, centralized provisioning, management and control, integration with VMware processor optimization, and business continuity.

More than 40 percent of the company’s UC applications sold today are configured for deployment on virtual machines. In addition, more than 4,000 Mitel virtual appliance systems are running at customer sites, and over 45 service providers worldwide have deployed or are planning to deploy Mitel cloud communication solutions using virtualized server infrastructure.

“Despite the current availability of a plethora of virtual UC server solutions, Mitel has successfully sustained its product differentiation,” noted Arnold. “The breadth and depth of its virtual UC solutions, which leverage a common software stream not yet uniformly supported by Mitel’s rivals, stand out.”

Mitel offers a well-rounded cloud ready portfolio of virtual UC server solutions. The company’s virtual MCD (vMCD) virtual call control server, developed in partnership with VMware, earned Mitel its first-mover status in the deployment of call control solutions leveraging hypervisor technology. The portfolio also includes its multi-instance communications director (MiCD), a consolidation of independent call servers on an optimized hypervisor layer, and the virtual Mitel applications suite (vMAS), which supports a full suite of UC applications running on a single virtual machine, created waves in the market. Top competitors have followed Mitel’s lead by introducing virtual UC server solutions of their own, in effect validating Mitel’s technology.

Mitel’s numerous virtualized applications, including call control, instant messaging, and conferencing, have the ability to co-reside with third-party applications and fully integrate with VMware vSphere and vCenter components. The company’s products allow for hybrid deployments, with a blend of premises and cloud-based applications from outsourced, cloud-based services using Mitel virtual infrastructure. This flexibility has made Mitel popular among customers looking to implement next-generation communications solutions.

Mitel’s well-established sales and services programs also help customers migrate their existing platforms and software licenses to next-generation virtual solutions.

PHOENIX, Oct. 16, 2012 (GLOBE NEWSWIRE) — Mitel® (Nasdaq:MITL) (TSX:MNW), a leading provider of cloud and on-premise unified communications and collaboration (UCC) solutions, today announced that it has added a series of new 4G LTE Android devices to its Mitel Mobile portfolio for small and medium sized businesses (SMBs). The new devices, including the Samsung Galaxy SIII, Samsung Galaxy Nexus 4G LTE, and HTC EVO 4G LTE, are available immediately in the U.S. with Mitel’s attractive Unlimited Plus mobile phone plans that include voice, text and data without throttling or other usage caps. The addition of these 4G LTE smartphones broadens Mitel Mobile’s extensive selection of 4G and 3Gsmartphones, tablets and mobile broadband devices.

As part of the Mitel Mobile offer, customers can take advantage of mobility integration with their office communications solution when bundled with Mitel NetSolutions SIP trunking, share wireless minutes across the organization, and integrate employee smartphones with their desktop phones or local voice services for single number identity and unified voice mail.

“Mitel is providing U.S. organizations the best Android devices on the market today, and combining that with highly competitive pricing and truly unlimited data usage,” said Jon Brinton, president of Mitel NetSolutions. “Our customers are able to tap into advanced options that merge employee devices with Mitel’s voice and unified communications solutions, providing consistent and high quality broadband access for employees wherever they are located. And it’s all offered with flexible, bundled packages that help control telecoms spend.”

Mitel’s Unlimited Plus plans include truly unlimited talk, text and data usage plus mobile hotspot and other premium features with no throttling, metering or overages for only $75 per month. For companies that need the simplicity and affordability of a talk/text only plan, Mitel offers individual and shared plans starting as low as $30 per month. For more information visit: www.mitel.com/mobile.

SAN FRANCISCO, Aug. 21, 2012 (GLOBE NEWSWIRE) — Mitel, Vidyo, Inc., and VMware today jointly unveiled a new, integrated solution combining UCC and video conferencing with VMware View®. Specifically, Mitel and Vidyo have integrated Mitel’s virtualized Unified Communicator® (UC) Advanced client software and the VidyoConferencing™ collaboration solution with VMware View to deliver a single, unified solution that enables collaboration over any medium while delivering reduced costs, increased security and simplified management of virtual desktop infrastructure (VDI).

Desktop virtualization using VMware View offers IT tremendous benefits by moving desktops and applications into the cloud and delivering them as a managed service. This enables process automation efficiency, increased security and reduction in the total cost of desktop ownership. This joint solution will enable IT to deliver video conferencing, voice, presence, secure instant messaging, audio and web conferencing, document sharing, voice messaging and email, all unified with complete desktop functionality. Users simply sign on once to a terminal or use their VMware View client to instantly gain access to all collaboration mediums in addition to their desktops.

“Video is an obvious next step in VDI applications, and this joint solution demonstrates the continuing leadership of VMware and its strong partner ecosystem,” said Charles King, analyst at Pund-IT, Inc. ”Solving the performance and resource issues related to voice in VDI solutions was hard enough. But the ability to deliver business-quality video in a virtualized environment requires overcoming significant technical hurdles, especially when you take an open approach versus the proprietary ‘walled garden’ products offered by some vendors. If the collaboration between Mitel, and Vidyo and VMware performs as we expect it to, the results will be groundbreaking.”

The joint announcement made by VMware and Mitel at VMworld 2011 showcased a significant technical achievement— streaming virtualized voice to a virtual desktop without significant performance and latency issues. Today’s announcement represents a comparable technology breakthrough from Mitel, Vidyo and VMware to enable media streaming by separating communications into two pieces — the rich media component and the call-processing component that sets up the connections. The call-processing component is transmitted through the data center whereas the rich media component is transmitted directly to the endpoints, enabling the quality over existing networks without sacrificing performance in the data center.

“Mitel and Vidyo have demonstrated what is possible with a strong partner community. Both companies are committed to an open architectural approach, and this has enabled us to work together to achieve dramatic technical leaps that better serve our customers,” said Vittorio Viarengo, vice president, End-User Computing, VMware. “As evidenced by today’s announcement, we are continually pushing the bounds of what is possible with VDI and VMware View®.”

“This development allows us to deliver yet another important collaboration mode for virtualized UCC deployments,” said Stephen Beamish, vice president, Business Development, Mitel. “It’s further validation of the power and flexibility that enterprise voice virtualization provides for end customers.”

Interested parties can view a live demo of the joint solution at VMworld 2012 in booths #2512 and 2530. VMworld 2012 is taking place at San Francisco’s Moscone Center Aug. 26-30. Mitel will also participate in a series of international VMware events this fall including VMworld Europe inBarcelona, VMware Solutions Symposiums in Indonesia, Malaysia and Thailand, and VMware Forum in Singapore and Australia.

Additional Resources

• VMware Twitter: @VMwareEvents (hashtag #vmwarecloud)
• Vidyo Twitter: @Vidyo
• Vidyo blog: www.vidyo.com/blog

Additional Resources

• Twitter: @VMwareEvents (hashtag #vmwarecloud), @Mitel
• VMworld and Mitel Blogs: http://www.vmworld.com/blogs/vmworld; www.mitel.com/mitelfreedom

About Mitel

Mitel (Nasdaq:MITL) (TSX:MNW) is a global provider of business communications and collaboration software and services. Mitel’s Freedom architecture provides the flexibility and simplicity organizations need to support today’s dynamic work environment. Through a single cloud-ready software stream, Mitel delivers a powerful suite of advanced communications and collaboration capabilities that provides freedom from walled garden architectures and enables organizations to implement best-of-breed solutions on any network; extends the “in-office” experience anywhere, on any device; and offers choice of commercial options to fit business needs. For more information visit: http://www.mitel.com

About VMware

VMware (NYSE:VMW) is the leader in virtualization and cloud infrastructure solutions that enable businesses to thrive in the Cloud Era. Customers rely on VMware to help them transform the way they build, deliver and consume Information Technology resources in a manner that is evolutionary and based on their specific needs. With 2011 revenues of $3.77 billion, VMware has more than 350,000 customers and 50,000 partners. The company is headquartered in Silicon Valley with offices throughout the world and can be found online at www.vmware.com.

VMware, VMware View and VMworld are registered trademarks and/or trademarks of VMware, Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective organizations. The use of the word “partner” or “partnership” does not imply a legal partnership relationship between VMware and any other company.

All other marks and names mentioned herein may be trademarks of their respective companies.

About Vidyo, Inc.

Vidyo, Inc. pioneered Personal Telepresence enabling natural, HD multi-point videoconferences on tablets and smart phones, PCs and Macs, room systems, gateways that interoperate with H.323 and SIP endpoints, telepresence solutions and affordable cloud-based broadcast solutions. Learn more at www.vidyo.com, on the Blog or follow @vidyo on Twitter.

OTTAWA, ONTARIO, Aug 13, 2010 (Marketwire via COMTEX News Network) — Mitel(R) (NASDAQ:MITL), a leading provider of unified communications software solutions announced today that Technology Marketing Corporation’s (TMC(R)) Customer Interaction Solutions magazine has named Mitel as the recipient of the 2010 IP Contact Center Technology Pioneer Award for the suite of Mitel Contact Center Solutions.

“TMC is proud to distinguish Mitel with an IP Contact Center Technology Pioneer Award. Mitel Contact Center Solutions has been designed with the needs of the contact center market in mind and the potential of IP behind it making it worthy of this prestigious honor,” said Rich Tehrani, CEO, TMC.

Mitel Contact Center Solutions, including Mitel Contact Center Business Edition and Mitel Contact Center Enterprise Edition enable customers to increase agent and supervisor productivity, optimize contact center operations and improve customer service levels. Businesses can tailor a solution to meet the unique needs of their contact center with a combination of robust communications platforms, automated call distribution (ACD) software and a modular suite of feature-rich, web-based applications.. Mitel Contact Center Solutions scale to meet the needs of the full spectrum of applications, from small, single-site operations, to large, multi-site, virtual contact centers, with thousands of agents.

“Mitel designs its offering to provide organizations with a reliable, sophisticated and cost-effective contact center solution,” said Stephen Beamish, vice-president of marketing and business development, Mitel. “This award is further validation that our ongoing investment in customer interaction solutions is delivering real value for our customers.”

Mitel Contact Center Solutions deliver tangible business value in the following ways:

– Supporting first-time issue resolution, personalized service and improved customer retention. — Facilitating easy access to the right skills, at the right time wherever and whenever they are needed.

– Allowing organizations to leverage a distributed workforce to deliver superior customer service from anywhere.

“Using the Mitel Contact Center Solution, we are able to maximize call volume, enhance agent performance, monitor queue times, and load balance all call centers as one,” says Ken Moore, telecom CRM development, ShoesForCrews LLC. “With enhanced agent alerts our supervisors are able to monitor agents and detect unauthorized breaks by using contact center client pre set alerts.”

For more information about Mitel Contact Center Solutions, please visit http://www.mitel.com/DocController?documentId=22085

About Customer Interaction Solutions Magazine

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.

Our event was an overwhelming success!  We very much appreciate  all of our customers, prospective customers and business partners that were able to make it out to see our new Solutions Center displaying all of the latest and greatest telecommunications solutions, video security solutions and more.

Here are Scott Murphy and Kevin Teller of AmeriTel drawing names for the 2010 Open House prizes.  Congratulations to all the winners!!

Click here to view the embedded video.

Stay tuned for a schedule of vertical market telecom application lunch-and-learns as well as manufacturer specific seminars we will be holding at our Solutions Center in the coming weeks.

Again, big thank you’s to everyone that helped make this event such a success!

If you or your company is interested in the latest business telecommunications systems, applications and solutions by Mitel, Oaisys, Iwatsu, Tadiran, Telepacific and security solutions by March Networks, Everfocus and more, we encourage you to RSVP (ASAP!) with the form below for this very special event.  Manufacturer’s representatives and AmeriTel staff will be on hand to help answer all of your questions.  Our new Solutions Center is designed to give you a hands-on experience with the most up to date solutions we have to offer, all in an inviting and customized atmosphere.  Don’t miss this!

COOL DIGS

WIN A DOOR PRIZE!

Aside from leaving shock full of very useful information about the telecom solutions that matter to your business, you may also win one of these awesome prizes thanks to our manufacturers:

• Dell Mini 10 Netbook
• 8GB Apple iTouch
• $200 AMEX Gift Card
• Sony Portable DVD Player
• … and more!

As a bonus, AmeriTel is giving every business attending a Certificate good for 1 Hour of Labor valued at $120!*

LEARN

We will be holding a series of short generic informational seminars of approximately 10 minutes each.  These short, generic  seminars are designed to inform and educate you of emerging technologies and applications that are being used in businesses today in improve efficiency, lower costs and improve customer service.  You may participate in any, all or none at your choosing.

Schedule:

STAY REFRESHED

Drinks and Hors D’oeuvres will be served for your enjoyment.

RSVP HERE

cforms contact form by delicious:days

]]> http://www.ameritelinc.com/ameritel-open-house-and-solutions-center-grand-opening/feed/ 1 http://www.ameritelinc.com/ameritel-inc-to-unveil-state-of-the-art-solution-center-facilities/ http://www.ameritelinc.com/ameritel-inc-to-unveil-state-of-the-art-solution-center-facilities/#comments Fri, 22 Jan 2010 18:57:44 +0000 Webmaster http://www.ameritelinc.com/?p=1099 Northridge, CA January 22, 2010 – AmeriTel, Inc., a leading voice and data service provider in Southern California, announces the build-out of their new State-Of-The-Art Solution Center, soon to become available to all clients and businesses interested in getting a close look at the latest and greatest in VoIP technologies and solutions.  The Solution Center, located at AmeriTel’s headquarters in Northridge, CA., will feature 1000 square feet of “live” IP phones and Unified Communications solutions including Mitel’s extensive range of award winning applications like Unified Communicator Advanced, NuPoint Unified Messaging, Audio and Web Conferencing solutions, Mobility Solutions and much more.

“We’re excited to bring this unique experience to Los Angeles.” says AmeriTel President Scott Murphy.  “This Solution Center will showcase the hottest in Voice Over IP applications available today, by some of the best in the industry, with Mitel being #1 in Small to Mid-Size system sales in North America and the UK.  Our new demo facilities are unique in that there is no other like it in all of the northern section of Southern California.  This allows us to provide immediate, demonstrable access to all that our manufacturers have to offer in a casual and comfortable setting.”

AmeriTel is expected to make the Solution Center available in April 2010, with an Open House announcement to be made in the next couple of months.

For more information on AmeriTel, Inc.’s service please visit www.ameritelinc.com